We can organize the planning of interventions with customers or end users, ensure their follow-up and provide technical support to your technicians or to third parties who intervene on your behalf during installation or during various works (connection for example).
Our services can include, at your choice
- Making appointments with customers or users
- Technician schedule management
- Synchronization of operations (in particular by verifying the prerequisites: for example, ensuring “J-n” of the availability of network access, receipt of equipment, site access procedures, etc.
- Confirmation of the appointment to customers / users and various stakeholders
- Managing configuration issues
- Post-intervention satisfaction surveys
- Possibly geo-localization and follow-up of technicians in real time during the entire intervention (Notico solution)